Backpacks For Life is a 501c3 nonprofit that aims to provide veterans in need with the daily essentials and resources that they cannot provide for themselves. With each backpack, we hope to give veterans the tools they need for a second chance at life. Backpacks for Life participates in a handful of Stand Down events throughout each year on the East coast, but this year we were able to expand or presence and help veterans on the West coast in California! A member of the Stanislaus County Veteran Employment Committee reach out to us in September, wondering how he could get his hands on some of our backpacks. If it wasn't for the excellent help and customer service from Clear Lane, we would not have been able to get these Backpacks to California. Clear Lane's staff was helpful and got the job done with ease.
SGT. Brett D'Alessandro, Backpacks for Life, Inc., Nov. 2017
I have been using Clear Lane for a few years now. I can tell you that whenever I have an issue in transit, you have 2 customer service resp that stand out from the rest- Rosie and Merri. I am on the East Coast, so I like that I can track my shipments with CLNI at 7 am est, and know that Rosie takes my calls that early- especially knowing that she is in the Midwest. Customer service is everything, and I feel Rosie goes the extra mile to call agents, even before she or I have finished our first cup of coffee. So yes, Rosie is an asset to our company, as well as the LTL world. She is knowledgeable, friendly, and most importantly will not give me information premature of confirmation.
Tara Preuser, Priority 1, Jan. 2018
You folks are very good about follow up and communicating promptly. Sure do appreciate it.
Tom W., Straightline Logistics, March, 2018
Thank you Jim and team Clear Lane Freight!
You guys are awesome!!
Graeme R., GlobalTranz, Feb. 2018
We had an issue a few months ago with getting a shipment delivered with an agent making the final delivery. You were kind enough to give us some assistance for some service issues. Your consideration kept our, your and my, customer happy. He doesn't do a lot, but it is very important that you know how far that service went. You weren't event the lowest quote on the last one, and he was so impressed that we still moved the last shipment with you. Please pass along to your employees that they are exceptional, and I sincerely appreciate all that you do to keep your customers happy. I always say that it is easier to keep a customer than find a new one.
Linda Roney, J & J Logistics, Dec. 2017
In a competitive 3PL market both cost and customer service are the 2 most Important factors for LIFT in choosing a capacity carrier. It has been our experience that out of all the CAPACITY carriers, Clear Lane Freight is the most reliable, accessible and most importantly Clear Lane really does care about their customers. Whether I am calling Clear Lane or sending an email our questions are always answered in a timely manner.
Many thanks to the awesome customer service rep who handled my inquiries. She returned my calls in a very timely manner and was super-helpful in tracking where my shipment was. Giving her and Clear Lane 10/10 for the great service
Ming W., Customer, Nov. 2017
Kerry, You are the best! I can't even describe how good you are! All I can say is THANK YOU SO MUCH for the best customer service. Zabi
Professional carrier, easy shipment tracking.
Great delivery , on time and no hassles Thanks
Bert S, uShip
The driver was very helpful. He even helped take the boxes off the pallet for me because I'm heavily pregnant. Very friendly. The shipment wasn't damaged at all when I received it.
Lauren H, uShip
Always a pleasure to work with.
A+++ Service, you can't beat their prices. They have got things down.
Great Rates and Top Service - absolutely no problems all the way thru process - will use them again soon !!!
This was the easiest shipment I've ever have sent. I will use for all shipments.
Picked up on time, arrived sooner than expected. Overall great experience.
I am very happy with the entire process, from pick up to delivery. ClearLane Freight was on time, professional and all at a great price. I 100% recommend them and as for myself, I will definitely use them again. Thank you ClearLane Freight and thank you Uship!
Everything you could ask for!
FANTASTIC value and shipped within the given time frame. I will definitely use this company again!
On time and intact. Thank you Clear Lane Freight.
Clear lane frieght did a great job! I was informed 100% and the shipment arrived perfect! Will use again!
I just wanted to say THANK YOU for the wonderful service you've provided!!! It's very much appreciated and will use your service in the future and recommend your service to my friends.
Great service and delivered on time! Shipped very valuable engine and parts cross country. Both wood crates arrived safely and within the time promised. Would definitely use again!
THANKS FOR THE RESONABLE PRICE SERVICE AS WE ARE A SMALL COMPANY AND SHIPPING PRODUCT HAS REALLY GONE UP IN PRICE.EVERY BIT HELPS ON THE BOTTOM LINE. THANK YOU VERY MUCH JAY
Jay D, uShip
Overall this was a good experience. I had alot of questions during and not only uship but clear lane was also very helpful and kind. I will utilize this service again!
Always nice to work with Clear Lane, they have a smooth process!!! Thanks KB