Hello,
We had an issue a few months ago with getting a shipment delivered with an agent making the final delivery. You were kind enough to give us some assistance for some service issues. Your consideration kept our, your and my, customer happy. He doesn't do a lot, but it is very important that you know how far that service went. You weren't event the lowest quote on the last one, and he was so impressed that we still moved the last shipment with you. Please pass along to your employees that they are exceptional, and I sincerely appreciate all that you do to keep your customers happy. I always say that it is easier to keep a customer than find a new one.
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